Shipping Policy
NEXSTEP SDN BHD processes orders for Non Branded Perfume, Arabic Perfume, and Essential Oil after payment confirmation and stock review. Orders are packed with care to reduce the risk of leakage, breakage, and transit damage.
Delivery availability, courier options, shipping fees, and estimated delivery times may vary by address, product type, parcel size, stock status, courier capacity, public holidays, and external delivery conditions.
Customers are responsible for providing accurate recipient name, phone number, and delivery address during checkout. Delays or failed delivery caused by incomplete or incorrect details may require additional shipping fees.
If a parcel arrives damaged, leaking, or with signs of mishandling, customers should photograph the parcel before opening and contact nexstep@outlook.com or use the Contact page within 24 hours of receipt.