Return, Refund and Exchange Policy
NEXSTEP SDN BHD sells Non Branded Perfume, Arabic Perfume, and Essential Oil. For hygiene, safety, and product-integrity reasons, opened, used, damaged-by-customer, or tampered perfume, fragrance oil, essential oil, diffuser, and related scent products cannot be returned or exchanged.
Return, refund, or exchange requests must be submitted within 24 hours of receiving the order if the item is wrong, damaged on arrival, leaking on arrival, defective, expired, or materially different from the product ordered.
Customers should keep the product sealed where possible and provide order details, photos or video of the item, packaging, parcel label, and issue. Products affected by storage misuse, heat exposure after delivery, personal preference in scent, allergic reaction, or change of mind are not eligible unless required by law.
Approved refunds may be returned to the original payment method or handled by replacement/exchange depending on stock availability and case review. Shipping fees are only refundable when required by law or when the issue is caused by NEXSTEP SDN BHD.
To request assistance, contact nexstep@outlook.com or use the Contact page within the required period.